Introducing JB Shoeland: J2Store eCommerce Joomla Template Download Now

  1. Javier Chávez
  2. JB OrganicStore
  3. Thursday, 21 May 2020
  4.  Subscribe via email
http://xannasmart.com/
I have the same problem for the second time “Error: Failed to start application: Failed to start the session”. My mail javierchavez@visualsyst.com.
it's to frustrate to have this problem again
References
  1. http://xannasmart.com/
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Responses (11)
Vijayanand
Support Ninja
Accepted Answer Pending Moderation
Hi Javier Chávez ,

The problem is not with Joomla and from the template. It often has something to do with a misconfiguration in your configuration.php file, a problem with your PHP version, or with your database itself.

when you encountered this failed to start application, logged into phpMyAdmin and check your MySQL database. maybe your database size will be over the host’s limit!

This can be done by your server provider, kindly contact the host to increase the maximum database size limit. after that site will be works perfect. The issue is because the database was oversized, Joomla could not write any information to it (including sessions).

This may not be the reason why your site is showing this error but it’s definitely worth checking out.
Please do take some time to read through some of these links:

https://joomlabuff.com/support/documentation.html


Our Social Media Pages:

https://www.facebook.com/joomlabuff
https://twitter.com/joomlabuff
Javier Chávez
Registered User
Accepted Answer Pending Moderation
Definitely no, check my statics
https://ibb.co/wQDkyH9
Vijayanand
Support Ninja
Accepted Answer Pending Moderation
The screenshot you sent was your Cpanel statics. am asked your to increase the size of the database limit as well as the PHP version. in the screenshot, you set mentioned the disk usage of your database not your database size. I request you to contact your host to check these details. we have faced this problem before with other clients. finally, they come with this once they contact the host once the host increased the limits the problem will solve automatically.
Please do take some time to read through some of these links:

https://joomlabuff.com/support/documentation.html


Our Social Media Pages:

https://www.facebook.com/joomlabuff
https://twitter.com/joomlabuff
Javier Chávez
Registered User
Accepted Answer Pending Moderation
I have no limits in my data bases, my version of php is 7.4 it's the newest.
i bought the support again to recive some help. And tell you again it's not problem of my hosting provider, i have another joomla pages biggest than xannasmart and never have this problem.
https://ibb.co/kh63pXM
References
  1. http://xannasmart.com/
Vijayanand
Support Ninja
Accepted Answer Pending Moderation
I appreciate that your renewed your support. am 100% sure about this issue, we have faced similar issues before. and fixed from the customer end. following are the reason for this Error


  1. Server Database size small
  2. You recently moved your site to one host to another host (means hight end server to low configuration server )
  3. Database prefix is incorrect (Most cases ) You can check with your configuration.php file
  4. Database Password is incorrect
  5. PHP version is lower than Recommended


These are the reasons for the issue there is nothing wrong with the template. as you know the same template used by several customers. incase the issue is from template how can others not reported. so I request you to cross-check your DB and configuration.php file.

If still, You think it is related to the template kindly check the official Joomla Forum I have already cross-checked most of them solved this issue from the DB.

If this issue is really from the template side I never hesitated to help you. our biggest strength is customer support. We always love to help customers.
Please do take some time to read through some of these links:

https://joomlabuff.com/support/documentation.html


Our Social Media Pages:

https://www.facebook.com/joomlabuff
https://twitter.com/joomlabuff
Javier Chávez
Registered User
Accepted Answer Pending Moderation
Answering to your points
1.-NO
2.-no
3.-https://ibb.co/1GFPTLM -> https://ibb.co/3sB7Xx5
4.- I already changed the password and make sure it was the same and it doesn't work
5.-https://ibb.co/JqB4mzJ
References
  1. http://xannasmart.com/
Vijayanand
Support Ninja
Accepted Answer Pending Moderation
Have you tried with a clean Joomla installation? without our template?
Please do take some time to read through some of these links:

https://joomlabuff.com/support/documentation.html


Our Social Media Pages:

https://www.facebook.com/joomlabuff
https://twitter.com/joomlabuff
  1. 16 hours ago
  2. JB OrganicStore
  3. # 7
Javier Chávez
Registered User
Accepted Answer Pending Moderation
yes, and this works without problem
  1. 15 hours ago
  2. JB OrganicStore
  3. # 8
Vijayanand
Support Ninja
Accepted Answer Pending Moderation
Will you please show me that. setup joomla basic installation in this http://xannasmart.com/ domain and share your site login details. i will check it
Please do take some time to read through some of these links:

https://joomlabuff.com/support/documentation.html


Our Social Media Pages:

https://www.facebook.com/joomlabuff
https://twitter.com/joomlabuff
  1. 15 hours ago
  2. JB OrganicStore
  3. # 9
Javier Chávez
Registered User
Accepted Answer Pending Moderation
Vijayanand, last time i send my access data to one of your team and he solve my problem quickly
  1. 14 hours ago
  2. JB OrganicStore
  3. # 10
Vijayanand
Support Ninja
Accepted Answer Pending Moderation
Hi Javier,

I am the guy who solves your problem quickly last time. if its a template related issue we can solve it quickly. we faced similar problems with customers before and solved from the server end since you told me the same domain Joomla installation alone working well then I need to cross-check it with our template as well as the Joomla alone installation. so kindly send us your site administrator login details we will check and give you the solution.
Please do take some time to read through some of these links:

https://joomlabuff.com/support/documentation.html


Our Social Media Pages:

https://www.facebook.com/joomlabuff
https://twitter.com/joomlabuff
  1. 12 hours ago
  2. JB OrganicStore
  3. # 11
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