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  1. Michel Alshaer
  2. Positive
  3. Thursday, 24 December 2020
  4.  Subscribe via email
in template settings we are trying to changes presets to change the template colors but nothing happen when we choose the the preset and hit save
Responses (3)
Chris
Support Ninja
Accepted Answer Pending Moderation
Hello,

We already replied by email regarding this: Regarding the presets, they do not work, it is specified in the faq: https://windstripethemes.com/faqs/#1534621851437-7eab3909-30a6
  1. more than a month ago
  2. Positive
  3. # 1
Michel Alshaer
Registered User
Accepted Answer Pending Moderation
I didn't get any email response, the only email response was that I need to write my issue here which I did, however your answer in 'FAQ' is not reasonable; why there is a preset changer if it doesn't work! that should have been mentioned before we buy the template. indeed the template has custom css all over and defiantly preset changer is a joke here.
  1. 4 weeks ago
  2. Positive
  3. # 2
Chris
Support Ninja
Accepted Answer Pending Moderation
Hi,

The response is in the faq link I sent you. The preset changer is present in the Helix framework, which is the skeleton of our template. However, as explained in the faq, we used in development other components which overwrites the css from the helix.

We cannot anticipate all the changes a client wants and specify them in the description, following your logic, the preset changer's presence is also not specified at all, meaning it is not a template feature. If a certain thing is important to you, you can always ask a presale question in the comments section or at my email address.

You can change colors in this template, but not as easy as a single click.
  1. 4 weeks ago
  2. Positive
  3. # 3
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